L’Occitane Verbena Cracker

Shipping and Refund Policy

1. Shipping Policy

• Processing Time: Orders are processed within 1-2 business days after payment confirmation.
• Shipping Time: Delivery usually takes 2- 5 days depending on your location.
• Shipping Carriers: We work with trusted shipping partners to ensure safe and timely delivery.
• Shipping Fees: Shipping costs are calculated at checkout based on your delivery address.
  Important Note:
  We are not responsible for delays caused by shipping carriers or incorrect address information provided by the customer.

2. Refund & Return Policy

Due to the nature of our products (makeup and skincare), we maintain a strict hygiene policy:

You may be required to provide photos of the product and packaging.

No returns or exchanges are accepted on used or opened products.

If you receive a damaged, defective, or incorrect item, please contact us in the same day of receiving your order. We’ll gladly replace or refund the item after verifying the issue.

Delivery Time:

Inside Cairo: delivery is within 3 days after the shipping day
Outside Cairo: delivery is within 5 days after the shipping day